UW and UW Medicine offer a wide variety of supports for staff and faculty. From immediate crisis assistance to a conversation with a listening supportive ear, we are here for you. Find a resource from the list below and reach out.
24/7 SUPPORT // contacts for emergent needs and staff support
For emergent mental health concerns for a colleague, encourage the employee or escort to the Emergency Department (per regular practice).
For an on-demand counselor or critical incident response, use the CareLink Call Line 24/7 @ 866-598-3978.
UW Medical Center, Montlake only: Contact Spiritual Care On-Call 24/7 @ 206-559-6764 (text) 206-598-9174 (voicemail) or through the paging operator.
PSYCHIATRIC SUPPORT // free, confidential conversations with clinician colleagues
During this time of increased stress and anxiety, the UW Medicine Department of Psychiatry and Behavioral Sciences is available to provide UW Medicine staff and faculty with free, informal, telephone or video-based conversations with one of our more than 50 volunteer clinician colleagues.
The team is available Monday through Friday, 9 am to 4 pm to facilitate scheduling but conversations can occur outside these hours. Requests for support can be made online via the COVID Support Request Survey or by leaving a confidential voice mail message at 206.221.2768.
PEER TO PEER PROGRAM // a conversation with a trained supportive colleague
The peer to peer program is designed to provide a supportive listener after a stressful event or when your job feels overwhelming. Any care team member can access one on one support from a colleague in their field – a trained peer supporter.
UW CARELINK // immediate help for providers and family members, including free counseling
For providers and family members who would like immediate help, please contact our Faculty and Staff Assistance Program CareLink which provides consultation and triage support.
Call 866-598-3978 to get FREE counseling or set up a Critical Incident Counselor for your area (available within 24 hours).
- When you call ask CareLink to set up in person or over phone counseling at the date/time that works for you
- If a person gives a verbal ok to have CareLink call them, contact Marie Cockerham email@example.com to initiate
UW CareLink parenting resources
Visit the UW CareLink website for details about how to access these confidential services that are free to UW employees and their family members, or register today for these upcoming webinars to learn ways that UW CareLink can support you.
Child care and tutoring locator services
UW CareLink specialists will listen to your family’s needs and provide a list of options for child care that aligns with your preferences. They will consult on needs for children of all ages, and can even help locate care while your family is traveling to visit relatives or for vacation.
You, and each of your your family members, are eligible for five free in-person counseling sessions.
Most families had not budgeted for the extra cost of school-day child care, or for tutoring or academic supports that children may need during remote instruction. UW CareLink can help you review your family’s budget and identify changes that may help with the financial impacts of COVID-19.
If you are hiring a caregiver during the pandemic you may have questions about your liability related to taxes or personal safety. A UW CareLink legal consultation can help.
UW CareLink webinars address timely topics and are advertised through the UW Insider and this listserv. For example, UW CareLink has recently featured a back to school resource guides and a webinar about coping with pandemic anxiety as kids return to school.
UWMC CARE4U // services, events, and education organized to provide staff support
Visit the CARE4U intranet for resources, contact information, and programs designed around support for staff at UW Medical Center Montlake and Northwest (UW NetID required).
CARE4U can work with you to create individual and team support plans and events for your work area. Reach out to schedule a quality improvement or moral distress debrief, join group chats, or find a booster buddy for support.
For questions about the CARE4U program, email Marie Cockerham at firstname.lastname@example.org.
WELL-BEING AND MINDFULNESS // webinars and resources to promote your own well-being
Mindful Self-Compassion Practice: Giving and Receiving Compassion
View the April 22nd recording. Password: 8S^!.b62
Recovery Room: Stop for an Infusion of Renewal
In this 20 min session you will try out and learn 3 different micro practices that improve well-being, curb anxiety, and regulate emotions so that you can sustain your ability to do your best work while not burning out.
View the April 24th recording. Password: 4D!@2*t6
View the April 29th recording. Password: 6i*JT9&b
Several webinars are listed below. These 5-10 minute self care sessions can be beneficial as a friendly pick-me-up, or to provide ways of reframing our thinking.
Connecting Mind & Body for Healthy Living
Physical things you do with your body can affect the way you feel mentally. Thoughts going through your mind can affect the way you feel physically. In this module, you will learn ways to harness this mind-body connection to improve many aspects of your life.
Laughter, Humor & Play To Reduce Stress & Solve Problems
You don’t have to be a professional comedian to use humor to lower stress levels. This training offers practical ways to incorporate humor and play into everyday situations.
Learning To Relax
The training will allow you to learn and experience several simple relaxation tools such as progressive muscle relaxation, abdominal relaxation, breathing and visualization.
SPIRITUAL CARE // on-site support for Seattle-area UW Medicine team members
Spiritual Care Providers attend to the well-being of the whole person: Mind, Body, and Spirit with deep cultural and spiritual humility. We invite patients and caregivers to engage their emotional and spiritual resources of strength in the midst of both celebration and struggle. We are available to everyone, whether they consider themselves spiritual or not. We assess and attend to a patient’s existential, spiritual and/or religious distress.
We are here to help patients and staff discover ways to navigate suffering and uncertainty while building on their current strengths and practices. We support patients, families, caregivers and staff.
UW Medical Center, Northwest
1:1 support (i.e. moral distress, secondary trauma, grief, existential /spiritual distress and overwhelm, resilience and grounding practices)
Tea for the Soul/Drop In Debriefs
Reflection Space: D-Wing (1 person at a time)
Contact Info: Link to Spiritual Care and Wellbeing intranet site
Harborview Medical Center
Harborview Medical Center Managers/Charges please reach out to Jill Rasmussen-Baker if your unit/department has urgent needs 744-5768 email@example.com
- Please contact spiritual care for any urgent staff needs. 206-989-4946 (pager; can send text message to this number) 206-744-3155 (leaving voicemail will page Spiritual Care Provider), or through paging operator (206-744-3000)
- Spiritual Care is actively rounding on day and evening shifts. Staff Care is a priority for Spiritual Care.
UW Medical Center, Montlake
UW Medical Center Managers/Charges please reach out to Mia Baumgartner if your floor/department has urgent needs or should be listed as a priority 598-1112 firstname.lastname@example.org
Please page spiritual care for any urgent staff needs. 206-559-6764 (text) 206-598-9174 (voicemail), or through paging operator. Spiritual Care is actively rounding on day and evening shifts. Staff Care is a priority for Spiritual Care.
- (7SE, 7NE, 8NE, 8SA): SCCA Spiritual Health provider can be paged directly during Weekday
- MONDAY: 206.626.4555
- TUES-FRIDAY: 206.541-8379.
- EVE/WEEKEND: Page 206-559-6764 (text)
1:1 support (in person or phone) 24/7 (i.e. moral distress, secondary trauma, grief, existential /spiritual distress and overwhelm, resilience and grounding practices) See contact info below.
Tea for the Soul/Drop In Debriefs: see contact information below to arrange. Conducted in partnership with Palliative Care Social Work Staff
Reflection Space: 3rd floor skybridge
Quiet Room: 4SE (4109) near cascade elevators
Contact Info: 24/7 on-call # 206-598-9174; Link to Spiritual Care and Wellbeing intranet site
VA EMPLOYEE ASSISTANCE // resources and contacts for VAPS employees
- Monday – Friday from 08:00am – 3:30pm phone 206-277-4444
- Any calls outside of the hours of operation list above need to go to the COVID after hours number: 206-714-6983
- Need to talk? Want someone who listens? VA Puget Sound has confidential resources you can utilize during these stressful times:
- Chaplain Service: 206-764-2023
- Critical Incident Response Team (Pager): 206-416-6573
- Employee Assistance Program (24/7): 1-800-869-0276; www.espyr.com, Password: VAPSHCS
- Mindfulness practice through Zoom meetings. Don’t have the invite in your calendar? Contact your supervisor to get more information.
- Employee Whole Health Wellness Links
Covid-19 Peer Support Team at Occupation Health Services:
Available 24/7, from work or home! Brief counseling and support for staff members coping with stress related to COVID-19 issues, such as:
- Coping with quarantine
- Distress related to increased isolation
- Managing stressors related to providing care to COVID-19 positive patients
- Skills for improving sleep
- Dealing with grief or anxiety reactions related to COVID-19
- How to deal with anxiety about family members’ health
- Relaxation skills
To schedule an appointment, please email PUGMHSUPPORTCOVID@va.gov
You will get a response by the next business day. For urgent needs and for triage, please page a staff member 24 hours/day, 7 days a week.
M-F 830a-430p: pager number 253-280-3002; After Hours: 206-797-0627
- Social Work Services Share Point has information on Community Resources. These resources are not necessarily limited to Veterans: Social Work Service SharePoint
COMMUNITY MENTAL HEALTH RESOURCES // a list of local Seattle-area therapists
Several mental health professionals have expressed an interest in working with healthcare workers dealing with the COVID-19 outbreak. You can find the list of Seattle area mental health resources and therapists who are available to work with new clients, initially via telehealth.
This Google doc was not created by or behalf of UW Medicine and is being offered as a personal resource tool only; it is not intended to supplement or replace any employment benefits provided by UW Medicine. This is not intended to be a recommendation, referral, or endorsement of any providers or services included in this resource. UW Medicine disclaims any liability that may arise of out use of the resource, any relationship entered into with the listed providers, or for any care that is provided thereof. You can contact these providers directly for additional information. There are external resources available to assist in selecting a mental health provider that may be helpful to you, such as ensuring the provider has a license in our state WA Department of Health Credential Search and this site has Tips for contacting a community provider. Any questions about this Google doc should be directed to Andrew Bryant: email@example.com. For information or questions on mental health benefits available to you as a UW employee, go to the UW Human Resources benefits page where there is also a link to the Employee Assistance Program, CareLink.